Cookies & Privacy Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better.

However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

 

Cookie Type Duration Description Cookie ID
Facebook persistent 24 hours This cookie is used for verification purposes. For more information please see https://www.facebook.com/policies/cookies/ fr
Google Analytics Third Party 24 hours Used by Google Analytics to report on the performance of the website, thus helping in campaign optimisation to deliver relevant content and usability improvements. For more information please see https://policies.google.com/technologies/cookies gid
Google Analytics Third Party 24 hours Used by Google Analytics to report on the performance of the website, thus helping in campaign optimisation to deliver relevant content and usability improvements. For more information please see https://policies.google.com/technologies/cookies gat
Google Analytics session 24 hours Used by Google Analytics to report on the performance of the website, thus helping in campaign optimisation to deliver relevant content and usability improvements. For more information please see https://policies.google.com/technologies/cookies ga
LinkedIn persistent 365 days This cookie remains on a computer and helps to navigate back to the website to remember log in details. For more information please see https://www.linkedin.com/legal/cookie-policy / For more information about opting out, please see https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out?trk= bcookie
LinkedIn session 24 hours This cookie is used to track visitors to the LinkedIn site. For more information please see https://www.linkedin.com/legal/cookie-policy ga
LinkedIn session 24 hours This cookie is used to track visitors to the LinkedIn site. For more information please see https://www.linkedin.com/legal/cookie-policy gat
Twitter session 24 hours These cookies are used by the social networks to allow you to share any of our pages with your network – however, nothing is shared without your explicit request to do so. twitter_sess
Twitter third party 2 years This cookie is used to distinguish users. ga

This policy applies on and from 25 May 2018

Keeping your data safe

 

At Twenty5Eight we are committed to keeping your personal data safe and secure, and handling it in accordance with our legal obligations. This Privacy Policy sets out in detail the purposes for which we process your personal data, who we share it with, what rights you have in relation to that data.

Please see below for full information about how your personal data is processed when you use the digital products and services within our website.

Who are we?

 

Offering Retail Marketing, Digital Marketing, Retail Channel Consultancy and Sales Solutions, we have built upon our experience over the last 15 years to develop and enhance our relationships to provide a joined-up agency that helps connect retailers, publishers, content creators and professionals within the promotional industry.

1. Who’s in control?

 

1.1 It is important that you understand who is responsible for keeping your data safe. We are the “controller” of all personal data collected and used for the purposes of providing services and for any other purposes set out in this Privacy Policy. This means that we are responsible for deciding how and why your data is used and for ensuring that your data is handled legally and safely.

1.2 We have appointed a Data Protection Officer (DPO) who has ultimate responsibility within Twenty5Eight for making sure your data is treated in accordance with this Privacy Policy and the law. Our DPO can be contacted by e-mailing neil.m@25-8.co.uk

2. What data do we collect and where from?

 

2.1 We collect some data directly from you when you use our contact form. This data includes the following:

2.1.1 your full name;

2.1.2 your email address;

2.2 We also collect information that you voluntarily provide to us when you contact us with queries, complaints, comments or praise, or information that you voluntarily post about yourself on public areas of our platform (Voluntary Data).

2.3 We collect information about how you use Twenty5Eight using cookies and similar technology. This includes your viewing history, IP addresses, device identifiers and information about how long you have stayed on certain pages or what pages you have clicked on (Behavioural Data). We also log and use information about any service errors or interruptions that you have experienced in order to help us create fixes and to make technical improvements to Twenty5Eight.

3. What do we use your data for?

 

3.1 It is important that you understand how and why we use the personal data that we collect about you. This section sets out the different purposes for which we process personal data and which types of personal data we need for each purpose.

3.2 Managing your queries and providing you with our services

3.2.1 We use your Personal Data that you provide via the contact form and Behavioural Data to manage your enquiries and provide you with services that you request from us.

3.2.2 We use your Voluntary Data to enable us to respond to queries, complaints or comments that you have and to make sure that these are appropriately dealt with, for example when you use our contact form. If Voluntary Data you provide includes any special categories of personal data (such as information about your health, race or religion), you must make sure before you provide this that you are happy for us to use that Voluntary Data for the purposes set out in this Privacy Policy.

4. Email marketing

 

4.1 We will use your email address to send you email marketing (including our newsletter, information about new projects, rewards and competitions) where you have signed up to receive this from us.

4.2 You can opt out of receiving marketing emails at any time by either following the instructions to unsubscribe in any of our email marketing communications. It may take up to 48 hours for your change in preference to take effect and the change will not affect any previously scheduled e-mails prior to you choosing to opt out.

5. What is our legal basis for using your data?

 

5.1 Data protection law says that we have to tell you the legal basis that we rely on to process your personal data for the purposes that we have notified to you. This section tells you what that legal basis is in relation to each of the purposes set out above.

5.2 With the exception of email marketing, we process your personal data for all of the purposes identified under What do we use your data for? and How do we use your data for marketing and advertising purposes? above on the basis that it is in our legitimate interests.

Purpose: Answering queries and providing you with our services
Legitimate interests: To ensure that all website users have the option to contact us with questions, queries and complaints.
Purpose: Improving our services
Legitimate interests: To make sure that we continue to improve our service and provide our users with the best and most effective service possible.

5.3 You have the right to object to us processing your personal data for the purposes set out above. Unless we can show that we have a compelling legitimate reason to continue processing your personal data, we will stop processing it.

5.4 In respect of the use of your email address for email marketing purposes, we process this on the basis that we have your consent to do so. You can withdraw your consent at any time by following the instructions to “unsubscribe” in any email marketing communications.

6. Who do we share your data with?

 

6.1 Your data will only ever be shared internally with Twenty5Eight to support your query or question.

7. How long do we keep your data for?

 

7.1 We will keep all your personal data for as long as you are wishing to receive communications about our services. You can opt out at any time.

7.2 We will send out a yearly e-mail asking if we still have your permission to keep your data. If you no longer wish to be contacted by us, we will delete your data.

7.3 We may need to keep your data after you request us to remove it for limited purposes, for example if we need your data in order to respond to any complaints or claims that you make. If this is the case, we will only keep the data for as long as we need to in order to fulfil those purposes.

8. What rights do you have?

 

8.1 You have a number of rights under data protection law. These rights and how you can exercise them are set out in this section. We will normally need to ask you for proof of your identity before we can respond to a request to exercise any of the rights in this section and we may need to ask you for more information, for example to help us to locate the personal data that your request relates to.

8.2 We will respond to any requests to exercise your rights as soon as we can and in any event within one month of receiving your request and any necessary proof of identity or further information. If your request is particularly difficult or complex, or if you have made a large volume of requests, we may take up to three months to respond. If this is the case, we will let you know as soon as we can and explain why we need to take longer to respond.

8.3 A right to access your information

8.4 A right to object to us processing your information

8.4.1 You have a right to object to us processing any personal data that we process where we are relying on legitimate interests as the legal basis of our processing. This includes all of your personal data that we process for all of the purposes set out in this Privacy Policy, with the exception of our use of your email address to send you marketing communications with your consent (but you can withdraw your consent to this at any time).

8.4.2 If we have compelling legitimate grounds to carry on processing your personal data, we will be able to continue to do so. Otherwise, we will cease processing your personal data.

8.4.3 You can exercise this right by emailing neil.m@25-8.co.uk

8.5 A right to ask us not to market to you

8.5.1 You can ask us not to send you direct marketing or advertising

8.6 A right to have inaccurate data corrected

8.6.1 You have a right to ask us to correct inaccurate data that we hold about you. If we are satisfied that the new data you have provided is accurate, we will correct your personal data as soon as possible.

8.7 A right to have your data erased

8.7.1 You have a right to ask us to delete your personal data in certain circumstances, for example if we have processed your data unlawfully or if we no longer need the data for the purposes set out in this Privacy Policy.

8.8 A right to have processing of your data restricted

8.8.1 You can ask us to restrict processing of your personal data in some circumstances, for example if you think the personal data is inaccurate and we need to verify its accuracy, or if we no longer need the data but you require us to keep it so that you can exercise your own legal rights.

8.8.2 Restricting your personal data means that we only store your personal data and don’t carry out any further processing on it unless you consent, or we need to process the data to exercise a legal claim or to protect a third party or the public.

9. How can you contact us?

 

9.1 If you have any questions or concerns about this Privacy Policy and/or our processing of your personal data, you can get in touch with our Data Protection Officer using: neil.m@25-8.co.uk

10. What if you have a complaint?

 

10.1 You have a right to complain to the Information Commissioner’s Officer (ICO), which regulates data protection compliance in the UK, if you are unhappy with how we have processed your personal data.

10.2 You can find out how to do this by visiting www.ico.org.uk

11. What if this policy changes?

 

11.1 We may make changes to this Privacy Policy from time to time. Any changes we make will be posted on this page. We may also notify you by email if significant changes are made.

 

Policy updated on 25 May 2018